Career Professional Development II had definitely been a fruitful learning journey for me. Through this module, I had gained a better insight into the art and science of communication. The concepts that were covered in the instructional units, such as Johari windows and Thomas-Kilmann conflict mode instrument, lay the foundation to build my communication skills […]Read more "Critical Reflection"
1. INTRODUCTION This report aims to address verbally abusive guests and complaints where are typical interpersonal communications problem commonly experienced in the service industry. The scope of the study is limited to the hospitality industry, in particular, the hotel sector. Specifically, we shall be investigating service encounters at a hotel front office. However, this issue […]Read more "TRAINING VIDEO SYNOPSIS DRAFT #2"
1. INTRODUCTION This report aims to address a typical interpersonal communications problem. The scope of the study is limited to the hospitality industry, in particular, the hotel sector. Specifically, we shall be investigating service encounters at a hotel front office. However, this issue can happen in any area, such as food & beverage establishments, where service […]Read more "Training Video Synopsis Draft #1"
An interpersonal communication problem that occurred to me was during my internship at Swissotel the Stamford as a housekeeping supervisor. As a floor supervisor, one of my responsibilities was to ensure that the check-out rooms were turned over in time before the arrival of the next guest. There would be a housekeeping coordinator that relayed […]Read more "Reflection: Interpersonal Communication"
Personal branding is about how people market themselves to others and how would they like to be remembered. Through knowing self, one could effectively portray own branding to others. It is also important to note that verbal and non-verbal communication skills can also affect how one is being perceived. Firstly, I feel that self-awareness relates […]Read more "Personal Branding"
To: Brad Blackstone From: Chua Hong Yi Date: 17 January 2017 Subject: Self Introduction Dear Brad My name is Hong Yi and I am a second-year student in Singapore Institute of Technology (SIT) pursuing a degree in hospitality business. I am writing this email to share with you, my educational background and professional experiences. I […]Read more "Self Introduction"